At BetterAlt, we are committed to providing high-quality products and ensuring customer satisfaction. Please read our Return & Refund Policy carefully to understand your options.
 
1. Our Commitment to Quality and Your Satisfaction
We stand by the quality of our products. In the unlikely event you receive a product that is damaged, defective, or incorrect due to an error on our part, we are here to help.
 
2. General Return & Exchange Policy (Non-Damaged/Non-Defective Items)
For reasons of hygiene, product integrity, and the nature of our consumable products, we generally do not offer refunds for products that are correctly delivered and free from defects.

3. Refund Policy (Applicable Only for Damaged, Defective, or Incorrect Items)
We offer a full refund or replacement if your product arrives damaged, is defective, or if you received an incorrect item due to an error on our part.
Reporting Period: You must report any damaged, defective, or incorrect items within [e.g., 48 hours or 3 days] of receiving your order.
Evidence Required: Please provide clear photographic or video evidence of the damage, defect, or incorrect item when you contact us.
Refund Method: If your claim for a damaged, defective, or incorrect item is approved, a full refund will be processed to your original method of payment within 7 business days of receiving the returned item (if applicable) and verifying the issue. You will be notified by email once your refund has been processed

4. Refunds (for approved claims): After approval, refunds will be processed within 5-7 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

5. Changes to This Policy
We reserve the right to modify this return and refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

6. Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: support@thebetteralt.com