Return & Refund Policy
At BetterAlt, we are committed to delivering high-quality products and a great customer experience. Please read this policy carefully to understand how refunds are handled.
1. Our Commitment to Quality
We stand behind the quality of our products. In the rare event that there is an issue with your order, our support team will review your request and ensure a fair and transparent resolution in line with the policy below.
2. No Returns Policy
Due to hygiene, safety, and the consumable nature of our products, BetterAlt does not accept physical returns under any circumstances.
If a refund is approved for any reason, you are not required to return the product and may keep it. This applies to all refunds, including those approved under the 60-day money-back guarantee.
3. 60-Day Money-Back Guarantee
(First-Time Purchases | One-Time Orders Only | Applicable on Select Products Only)
We offer a 60-day money-back guarantee on select products where the guarantee is explicitly mentioned, so you can try BetterAlt risk-free.
If you’re not satisfied with your first one-time purchase of an eligible product, you may request a refund within 60 days of delivery, subject to the eligibility criteria below.
Eligibility Criteria
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Applicable only to first-time customers.
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Valid only on products where the money-back guarantee is explicitly stated.
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Limited to one refund per product type per customer.
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Applicable only on the first order linked to a customer’s account, email address, shipping address, or payment method.
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Refund requests must be submitted within 60 days from the date of delivery.
BetterAlt reserves the right to determine eligibility at its sole discretion in cases of duplicate, overlapping, or suspicious customer information.
Important Notes
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No product return is required for refunds approved under this guarantee.
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Shipping, handling, and optional shipping protection fees are non-refundable.
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Subscription or recurring autoship orders are NOT eligible for the 60-day money-back guarantee.
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If an order is exchanged or replaced, the 60-day money-back guarantee for that order becomes void.
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The guarantee does not apply to dissatisfaction based solely on unmet expectations, taste preference, or failure to experience specific results, as individual results may vary.
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Any attempt to misuse, abuse, or bypass the first-time purchaser limitation may result in the refund being denied.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect due to an error on our part, we will issue a full refund or replacement, as applicable.
Reporting Timeline
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Issues must be reported within 48 hours of delivery.
Evidence Required
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Clear photographic or video proof showing the damage, defect, or incorrect item.
Refund Processing
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Approved refunds are processed to the original payment method within 5–7 business days after verification.
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Banks or payment providers may take additional time to reflect the refund.
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No return of the product is required.
Claims related to damage, defects, or incorrect items must be reported within 48 hours of delivery and are not covered under the 60-day money-back guarantee.
5. Refund Method & Chargebacks
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Refunds are issued only to the original payment method used for the purchase.
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Initiating a chargeback without first contacting our support team may result in the denial of refund eligibility and may impact future refund requests.
6. Policy Updates
BetterAlt reserves the right to modify this policy at any time.
Any changes will apply to orders placed after the updated policy is published on the website. We recommend reviewing this policy periodically.
7. Contact Us
For refund requests or questions, please contact us at:
📧 support@thebetteralt.com